Returns & Refunds

We offer a 30-calendar-day return window for eligible products, starting from the date of delivery.

Yes, eligible products may be returned within the return window if they meet our return conditions. For standard change-of-mind returns, products generally must be unused, uninstalled, and in their original condition with required packaging and accessories.

No. Our restocking fee is $0.00.

For approved change-of-mind returns, the customer generally pays return shipping. For verified damaged, defective, or incorrectly supplied products, we provide a prepaid return label when a return is required.

Email info@orvexo.us or contact our live chat with your order number and reason for return. Our team will review the request and provide the appropriate return instructions.

No. Do not send returns to our Madison, Alabama business address unless our team specifically authorizes that destination.

We generally recommend returning an eligible product and placing a new order. For verified seller errors or defective items, replacement options may be available.

Contact us as soon as possible, preferably within 48 hours of delivery, with your order number and photographs of the product and packaging. This preferred reporting timeframe does not limit your applicable legal rights.

For approved returned products, refunds are typically processed within 10 business days after the returned item has been received, inspected, and approved. Additional time may be required for the payment provider or bank to credit your account.

Refunds are generally issued to the original payment method.

Refunds are normally returned through the original payment provider. Alternative arrangements are not guaranteed.

If cancellation is approved and payment was collected, we will initiate the applicable refund promptly after cancellation confirmation.